Refund policy

All items are considered final sale and are not eligible for returns or exchanges.

We encourage customers to review product details carefully before completing their purchase, as we are unable to accommodate size changes, preference-based returns, or order cancellations once placed.

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⚠️ Damaged or Incorrect Items

In the rare case your order arrives damaged or incorrect, we will make it right.

Please contact us within 7 days of delivery with clear photo documentation of the issue. Once reviewed and approved, we will offer either a replacement or a resolution based on the situation.

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🚚 Return Shipping

If a return is approved due to a verified issue, the customer may be responsible for return shipping costs unless otherwise stated by DESERTROSE.

Original shipping fees are non-refundable.

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🧾 Important Notes

• Items returned without prior approval will not be accepted

• We are not responsible for damage caused by wear, misuse, or improper care

• DESERTROSE reserves the right to refuse claims that do not meet return criteria

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📩 Contact

For all order inquiries or support:

Contact(desertrosefranchise@gmail.com