Shipping policy
At DESERTROSE, each order is carefully processed, packed, and handled with attention to detail. We aim to deliver your pieces in a timely manner while maintaining quality at every step of fulfillment.
🕒 Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
During high-demand drops or new releases, processing times may be slightly extended. You will always be notified if delays occur.
🚚 Shipping Rates & Delivery Times
🇺🇸 United States
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–4 business days (if available at checkout)
🌍 International Shipping
- Standard International: 7–14 business days
- Express International: 3–7 business days (if selected at checkout)
Delivery times are estimates and may vary depending on customs processing and destination.
📍 Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
🌐 Customs & Duties (International Orders)
International orders may be subject to customs fees, taxes, or import duties depending on your country’s regulations. These charges are the responsibility of the customer and are not included in shipping costs.
⚠️ Shipping Responsibility
Once an order has been shipped and marked as delivered by the carrier, DESERTROSE is not responsible for lost, stolen, or delayed packages.
If you experience any issues, please contact the shipping carrier directly or reach out to our support team for assistance.
📩 Contact
For shipping questions or order support:
desertrosefranchise@gmail.com